Return Policy
Please carefully review the return or exchange policy for each product before ordering:
When you place an order, you agree to purchase the product at the specified price. Once an order is submitted, it cannot be cancelled.
If you discover that the product is damaged or the packaging is incomplete upon delivery, you may immediately report this upon receipt and return it in its original condition for a refund.
Returns are accepted:
If the product deteriorates within 24 hours of receipt, please take a photo as proof. The company will handle the matter at its discretion.
Please provide valid proof and details of the item being returned when returning the product.
The returned product must be unused and in the original condition in which it was sold.
Returns are not accepted:
The company is not responsible for damage caused by other human factors, such as improper storage.
If you fail to collect the product on the designated date and time, all payments will be forfeited.
The company is not responsible for any delays or non-delivery caused by the delivery time or date.
The company is not responsible for any delays or non-delivery caused by inclement weather (such as typhoons number 8 or above, or black rainstorms).
If you meet the above requirements, please contact customer service. All refunds will be credited directly to your credit card account within two weeks.
Return Procedures
If you discover a problem with your product, please contact Customer Service as soon as possible (you can contact us by phone, email, or Facebook Messenger).
Securely seal the product along with all packaging (such as the box and accessories) and return it to the pickup point for return (instant exchanges are not available).
Returnable Items
1) The product you received does not match the product you ordered or the product you received is damaged.
Items Not Accepted for Returns or Exchanges
1) The product is missing packaging, labels, or contents (the product must be returned in the same condition and packaging as when it was received)
2） Products that have deteriorated or been damaged due to unpacking, consumption, improper storage, or loss of temperature.
3) Customer-related reasons, such as incorrect order placement or inappropriate use.
4) Products damaged due to customer modification or use.
5) Products that have been received more than 7 days ago.
6) Some products are marked as non-returnable.
Activity Refund
Payment of Fees
Once the activity fee has been paid, it is non-transferable and non-refundable.
Absence and Late Arrival
If a participant is unable to attend, arrives late, or leaves early due to personal reasons, the paid fee will not be refunded, and no make-up session or rescheduling will be provided.
Additional Charges and Third-Party Requests
Apart from the activity fee, Locolla will not charge or pay any other fees in relation to the activity.
If a participant is asked by any third party to pay additional amounts during the activity, or if a participant suffers any loss as a result, Locolla will not bear any responsibility, and the participant shall not make any claim against Locolla in this regard.
Severe Weather
If the activity is postponed or cancelled due to severe weather (for example, typhoon or rainstorm warnings), all activity fees will be fully refunded.
Insufficient Number of Participants
If the activity is cancelled due to an insufficient number of participants, a rescheduled activity date or a full refund will be offered.
Refund Process
Once the refund is processed, it will be returned via the original payment method (e.g. credit card / PayMe / Alipay, etc.) within 7 working days.
If the refund has not been received after 7 working days, please contact our customer service department and provide proof of payment (you may contact us by phone, email, or Facebook Messenger) for follow-up.